Refund policy

RETURN & REFUND POLICY

At ZENVÉLI, we want you to be happy with your purchase. If something goes wrong with your order, we're here to help.

1. 30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To be eligible, the item must be unused, in its original condition, and in its original packaging.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.

Please provide clear photos or a short video showing the issue. We will review your request and, when appropriate, provide a replacement or refund.

3. NON-RETURNABLE ITEMS

Used, damaged through misuse, or otherwise altered items may not be eligible for a return.

4. RETURN PROCESS

Please contact us before sending any item back. Do not return products to the manufacturer or fulfillment warehouse without our approval.

For approved returns, we will provide return instructions. Customers may be responsible for return shipping costs for non-defective items.

5. REFUNDS

Once an approved return or refund is processed, the refund will be issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.

6. CONTACT US

For return or refund questions, please contact us through our Contact Us page before sending any item back.