Shipping policy

SHIPPING POLICY

Thank you for shopping with ZENVÉLI. We work with trusted fulfillment and shipping partners to deliver our products to customers across the United States.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has been shipped, you will receive tracking information when available.

2. U.S. SHIPPING

We currently offer Standard U.S. Shipping.

Estimated delivery time: 3–5 business days after processing.

Shipping is currently FREE for U.S. orders.

Delivery times are estimates and may occasionally vary due to carrier delays or circumstances outside our control.

3. TRACKING

Once your order has shipped, tracking information will be provided when available. Tracking updates may take some time to appear after the package is handed to the carrier.

4. DELAYS OR LOST PACKAGES

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with our shipping and fulfillment partners.

5. CUSTOMS, DUTIES, AND TAXES

Any customs duties, taxes, or other fees that may apply to an order are the responsibility of the customer.

6. CONTACT US

For shipping questions or concerns, please contact us through our Contact Us page.